Call Mobility Direct on 01892 518 777

Delivery Information

 

The following table summarises our delivery services and charges:

 

Standard Delivery 

Express Delivery

 Typical delivery times

2-5 working days

Next Working Day

 Order value less than £100

 £4.95

 £6.95

 Order value greater than £100

 FREE

 £2.95

All the items on this website will be delivered to you by Citylink or Royal Mail (smaller, lightweight items only) except for those items marked as Home Delivery or Special Delivery which are delivered by our own delivery vehicles (please see below for further information). The above delivery charges apply to most mainland UK addresses. Deliveries will be made on weekdays between 8am and 5.30pm. If you or the intended recipient is out when the delivery is made, a card will be left enabling you to contact your local depot and arrange redelivery at a convenient time. If the couriers do not hear from you they will make 2 further attempts to deliver before returning the package to us.


Delivery Surcharges

The following charges are in addition to our delivery charges detailed above. The delivery surcharges are not collected automatically at the checkout stage. We will contact you after we receive your order to collect the balance of the surcharge.

Northern Ireland & Isle of Wight +£8.95

Applicable postcodes: BT, PO(30-41)


 

Scottish Highlands +£8.95
Applicable postcodes: IV3-IV40, IV52-IV54, IV63, KW1-KW14, PA20-PA40, PH19-PH40, PH50

Scottish Islands & Isle of Man +£12.95
Applicable postcodes: HS(all), IV41-IV51, IV55-IV56, KA27, KA28, KW15-KW17, PA41, PA42-PA49, PA60, PA61, PA62-PA76, PA77, PA78, PH41, PH42, PH43, PH44, ZE(all), IM(all)


Delivery Services


The availability of each product is indicated on the detailed product page. This provides a guide to how long it will take for that item to be despatched from our warehouse. This should be added to the delivery service chosen (see above table) to give a guide of when you should expect to take delivery of your order.

For example, if the product page states that the item is normally despatched within 24 hours and you choose the Standard Delivery service, you should expect to receive delivery of your items within 2-4 working days of placing your order. If payment is made by cheque then your order will be held for 10 working days to allow sufficient time for the cheque to clear.

 


Home Delivery Products

In order to maintain our high service standards, we deliver and install larger items such as Scooters, Powerchairs and Rise Recline Armchairs using our in-house engineers. This service includes:

bulletpoint Full installation and removal of all packaging
bulletpoint Demonstration of the equipment and guidance on its safe use
bulletpoint Making any adjustments to the equipment that may be needed (eg seat height)

To offer this service and provide responsive after-sales care, we restrict delivery of these items to an area of approximately 50 miles from our head office in Tunbridge Wells. The table below sets out the delivery postcodes for our Home Delivery Items:

 County

 Postcode District

 Sussex

 BN, RH, PO, GU, TN

 Surrey

 RH, GU, KT, TW, SM, CR

 Kent

 TN, BR, DA, ME 14-20

 Hampshire

 GU, PO 1-11, PO 18-22

If you leave outside these postcodes please call us on 01892 518 777 as we may still be able to offer a home delivery service. 

Delivery and installation of Home Delivery items is FREE and normally takes between 3-5 days. We will contact you to arrange a convenient time. Please ensure you provide a daytime contact number so that we can reach you, otherwise processing of your order may be delayed.


Special Orders

Special Order items are larger items of furniture which are built to your specification and include most of our Riser Recliner Armchairs, High Back Chairs and Profiling Beds.

Delivery of these items is dependent on the manufacturer and we will advise you of an estimated delivery date on receipt of your order. A guide to the likely delivery time is provided under the Availability heading on each product page. 

As with Home Delivery items, Special Orders are delivered and installed by our trained engineers and therefore delivery is restricted to the postcodes in the table below:

 County

 Postcode District 

 Sussex

 BN, RH, PO, GU, TN

 Surrey

 RH, GU, KT, TW, SM, CR

 Kent

 TN, BR, DA, ME 14-20

 Hampshire

 GU, PO 1-11, PO 18-22

 

We are able to offer a delivery service for customers outside these postcodes, please call 01892 518 777 to arrange a suitable time for delivery of your items.

Home Delivery service and installation of all special order items is FREE. We will contact you to arrange a convenient time and to discuss any access issues that may exist at the delivery address. Please ensure you provide a daytime contact number so that we can reach you, otherwise processing of your order may be delayed.

Unfortunately, as Special Order items are specially tailored to your requirements we are not able to offer any refunds. This does not affect your statutory rights.

payment types